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Delivery Note:

Orders are delivered within 2 days. However, in most cases they are delivered within 1 day.

RETURNS & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Terms and Conditions of return & exchange:

To be eligible for a return or refund, the item must be:

In the same condition that you received it;

Unworn and unused;

With tags and in its original packaging;

Note that some items are NOT eligible for returns like (Nursing Bras and Panties)

To start a return, you can contact us on our Instagram thru a direct message (within the given time frame: 14 days).

Important Notes:

Delivery costs are not refundable.

You will be responsible for paying for your own delivery costs for returning/exchanging your item. Please note that this amount is for the delivery boy (Mandob charge) and it will be deducted from the refunded amount.

Refund Process:

Once we receive the return request, we will send the mandob ton pick up the items

We will check the item and make sure they are in their original packaging

Then, you’ll be automatically refunded on your original payment method Thru MyFatoorah

K-net Payment: will be refunded within 1-3 days

Visa/ Master Payment: will be refunded within 10 business days.